ISO 26000 is an international standard, which was developed to provide guidance on how to behave in a socially responsible way. This standard is applicable to all organizations, whose aim is to contribute to the health and wellbeing of society, regardless of their size or industry.

Creating shared value is the practice of creating economic value in a way that also creates value for society by addressing its needs and challenges.

Social entreprise are businesses whose primary purpose is addressing a social or environmental challenge rather than creating profit for owners or shareholders.

Social mapping aims to describe the condition of the community and look for community needs and find out the potential of resources and social capital of the community.

Stakeholder mapping is used to identify stakeholders in relation to the existence and activities of actors in the program to be implemented, identify the root causes of problems felt by the community, and analyze potential conflicts that exist in the community.

Project Management is the application of knowledge, skills, tools and techniques to carry out a project including a series of phases starting, planning, implementing, controlling and closing in accordance the specified requirements.

Social return on investment (SROI) is a method for measuring values that are not traditionally reflected in financial statements, including social, economic, and environmental factors.

Community Satisfaction Index (CSI) is data and information about the level of community satisfaction from quantitative and qualitative measurement results in obtaining services from CSR program with their expectations and needs.

Community development is an activity that is carried out in a systematic, planned, and directed manner to increase public access in order to achieve better social, economic and quality of life conditions.

CSR program communication is a corporate communication strategy both in planning and management to achieve a company goal that can support business sustainability

Stakeholder engagement is the systematic identification, analysis, planning and implementation of actions designed to influence stakeholders.

Conflict resolution is an approach with the aim of resolving conflicts through constructive problem solving, in this context carried out in the implementation of CSR programs.

The identification of hazards and the assessment of hazard level (the combination of severity and likelihood of occurrence), environmental conditions along with exposure or duration.

Rapid Environmental Assessment in Disaster is a methodology for rapidly assessing and analyzing the environmental context (to identify, define, and prioritize potential environmental impacts) of a particular crisis or disaster.